How long are your logs?

We aim to cut logs to a maximum of 10". Semi-seasoned logs are available in a greater range of sizes, see the product detail pages.

What width are the logs?

The logs vary in width due to the non regular sizes of the limbs which are cut to the 10" length.

Do I have to remain in on the day of delivery to sign for the consignment?

No this is not a stipulation provided that we can have firm instructions from you as to where the pallet can be left.

Do you operate a Crane or HIAB delivery service?

There is no Crane or HIAB service available.

How do we know the moisture content of the log order?

The moisture content of our logs is shown on our Website under each product and is tested using our moisture meter and oven testing every day.

What is the best method to store the logs?

Basically in a purpose built covered Log Store with a good throughput of air (LINK).

Can I simply put a tarpaulin over the net to store them?

This would suffice very much in the short term but not for a long term solution.

If I store them in my garage will they continue to dry?

They will continue to dry albeit very slowly, but ideally should be kept in a store where they will dry much better with a throughput of air.

How long does it take to dry semi-seasoned Larch Logs?

This is very dependent on the time of year and where the Logs are stored, but 8-12 weesk is the guide. 

Can you deliver to my area?

We deliver to the entire length and breadth of mainland UK and Skye. In some cases (by arrangement and at an additional cost) to some Islands.

What are you doing to minimise your Carbon footprint?

By using "hub & spoke" pallet delivery companies, we minimise the carbon footprint by the companies involved shipping multiple pallets to their respective central "Hubs" then distributed to regional depots.

Is Larch a Hardwood?

Larch is a softwood, but one of the best. The biggest advantage of larch over virtually any other timber is that it dries so quickly. It also dries down to a lower moisture content than any wood.

Can I pay “cash on delivery”?

No, we take payment by credit card or Paypal at time of order

Can I request a time for delivery?

No, logs are delivered through a third party and we have no control over time of delivery. You will receive a book-in call from the haulier.

How are you logs delivered?

Our delivery firm uses taillift and pallet truck for delivery.

How many logs are in a 2.0m3 net?

The natural variation of timber means we are unable to give a number, but our measure is termed "2 cubic metres (loose)"

I was told only to burn hardwood in my burner, why are you selling larch which I understand is a Softwood?

Yes, larch is a softwood, but one of the best. Because it dries so well, it burns with a hotter flame and so prevents the build-up of soot, creosote etc.

I have a gravel drive, what is the problem with delivery to this?

Our delivery trucks use manual pallet trolleys with very small wheels, the just dig in to gravel.

I don’t have a pavement or kerbside can I still order?

No unfortunately this can’t be done

I live down an unmade road which is basically a dirt track, can I still get a delivery?

Can a bin lorry or oil lorry get down, if so it should be ok, it is better to give us a call to discuss.

Can my neighbour sign for the Logs?

Yes, it is not a stipulation that you must be 

Can you deliver to Isles of Wight, Man , and Outer Hebrides or other Scottish islands?

Apart from Skye, which is in our free delivery area, we can only deliver to these other islands by arrangement and at additional cost