Firewood Express UK is a trading name of K & D Henderson

 K & D Henderson know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of K & D Henderson. By visiting Firewood Express UK, you are accepting and consenting to the practices described in this Privacy Policy.

 

1. Our core beliefs

 

     User privacy and data protection are human rights 

     We have a duty of care to the people within our data 

     Data gathering is a liability, it should only be collected and processed when absolutely necessary 

     We will never sell, rent or otherwise distribute or make public your personal information

 

2. Relevant legislation

The EU General Data Protection Regulation 2018 (GDPR) (http://www.eugdpr.org/)  

 UK Data Protection Act 1988 (DPA) (http://www.legislation.gov.uk/ukpga/1998/29/contents)

3. Controllers of personal information

For the purpose of the DPA the data controller is K & D Henderson, trading as Firewood Express UK, Newton of Boysack, Colliston, Arbroath DD11 4PT.  On 25th May 2018, the Act will be superseded by the General Data Protection Regulation (GDPR). The terms of this policy are applicable under the DPA and GDPR.

4. Collection and use of personal information about customers

The information we learn from customers is used in the following ways:

 

       helps us to personalise and continually improve your shopping experience at Firewood Express UK,

       allows us to handle orders, deliver products and services,

       allows us to process your payment, 

       to communicate with you about orders, products, services and promotional offers, 

       to allow us to update our records and generally maintain your accounts with us, 

       to display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. 

       to improve our store and platform, 

       to help us prevent or detect fraud or abuses of our website 

       to enable third parties to carry out technical, logistical or other functions on our behalf. 

       to notify you about changes to our service 

       to comply with any legal obligation 

       to respond to your queries

 

Provided you have consented at the point of us collecting your personal data, we may use your personal data to contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of products and services that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your information) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@firewood-express.co.uk. You will also be given the opportunity to opt out of receiving marketing information on each piece of marketing information we send to you.

Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time by contacting info@firewood-express.co.uk. You should note that such withdrawal of consent shall not affect any processing of your personal data which took place prior to the date of withdrawal, where valid consent was in place at the time of processing.

5. Here are the types of information we gather

 

       Information you give us: we receive and store any information you enter on our website or give us in any other way such as when you contact us by any means. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. 

       If you open an account with us and place an order. We will retain your customer details for accounting and customer service purposes for 3 yrs. on the database, at which point your order records will only be retained in paper archive form until the 6-year VAT requirement is met when all documents are securely disposed of. 

o   If you open an account with us, but do not place an order, you have the option of deleting your account from within the account management interface. 

o   If you do not use your account for a period of 2 years, we will delete the account unless specifically requested to maintain it by the customer. We will notify you by email before processing this. 

o   If you order using the guest option, the order details will be retained as for an account order above, but there are no account records kept. 

       This website, like many others, uses Google Analytics to monitor visitor behaviour. This gives great insight into how our visitors interact with site and allows us to improve the visitor experience. Google Analytics do not allow identification of visitors, and they are tightly controlled by their own privacy policy (Read here: https://www.google.com/policies/privacy/) 

       Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Firewood Express UK. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Firewood Express UK if we cannot recognise you, we want you to be aware that these tools exist. 

       E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Firewood Express UK, if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences within your account, or unsubscribe if the communication is through a third party.

 

The types of information you give us may include: your name; address; telephone number(s); e-mail address; date of birth; and your payment card details.

6. Disclosure of your information

 

We may disclose your personal information to third parties: 

     in the event that we sell or buy any business or assets, in which case, we may disclose your information 

     if K & D Henderson or substantially all of its assets are acquired by a third party, in which case, personal data held by it about you will be one of the transferred assets; 

     if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or 

     to protect the rights, property, or safety of K & D Henderson or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

7. Where we store your information

The personal data that we collect from you through our website may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed outside the EEA. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookie policy. 

All information you provide to us is stored on our secure servers. 

Unfortunately, the transmission of data via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal data.

 

8. What about cookies?

 

     Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser. To buy from us, they must be switched on to allow the movement through the checkout procedure. 

     The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our most innovative and useful features and we recommend that you leave them turned on. 

     If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off. 

 

9. Your rights 

The Act gives you the right to access the personal information that we hold about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

We aim to keep your personal data up to date and welcome any updates to your details or corrections to any inaccuracies.  You have a right to request copies of the data held about you, and if information held by us is incorrect, you have the right to ask for this to be corrected. Please help us keep our records updated by informing us of any changes to your email address and other contact details.  To request a copy of the data held about you or to update information, please contact info@firewood-express.co.uk. 

 

10. Terms of Use, notices and revisions 

If you choose to visit Firewood Express UK at [www.firewood-express.co.uk], your visit and any dispute over privacy is subject to this Privacy Policy and our Website Terms of Use, including limitations on damages and application of the laws of Scotland. If you have any concern about privacy at Firewood Express UK, please send a thorough description to info@firewood-express.co.uk and we will try to resolve it.

Our business changes constantly and our Privacy Policy and the Website Terms of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.