{"id":1769,"date":"2020-08-31T02:01:59","date_gmt":"2020-08-31T02:01:59","guid":{"rendered":"http:\/\/source.wpopal.com\/huntor\/faq\/"},"modified":"2024-10-29T10:58:40","modified_gmt":"2024-10-29T10:58:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.firewood-express.co.uk\/2025\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Delivery FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo You Guarantee A Delivery Day?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The majority of deliveries are made on the requested date however freight deliveries can be complex and delivery 2 days either side of the requested date may be expected, especially to the more remote areas of the country. Therefore our delivery dates are provided as guides and not guarantees.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to remain in on the day of delivery to sign for the consignment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No this is not a stipulation provided that we can have instructions from you as to where the pallet can be left.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you operate a Crane or HIAB delivery service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There is no Crane or HIAB service available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you deliver to my area?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We deliver to the entire length and breadth of mainland UK and Skye. In some cases (by arrangement and at an additional cost) to some Islands.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay \u201ccash on delivery\u201d?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, we take payment by credit card or Paypal at time of order<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request a time for delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, logs are delivered through a third party and we have no control over time of delivery. You do get to choose a delivery date at the checkout (except Highland deliveries).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are you logs delivered?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our delivery firm uses taillift and pallet truck for our\u00a0firewood deliveries<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I Get My Firewood In My Gravel Drive?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our delivery trucks use manual pallet trolleys with very small wheels, they dig into gravel so deliveries must be to hard, flat ground.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don\u2019t have a pavement or kerbside can I still order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No unfortunately this can\u2019t be done<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI live down an unmade road which is basically a dirt track, can I still get a delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Can a bin lorry or oil lorry get down, if so it should be ok, it is better to give us a call to discuss.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan my neighbour sign for the Logs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, it is not a stipulation that you must be there for delivery\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you deliver to Isles of Wight, Man , and Outer Hebrides or other Scottish islands?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Apart from Skye, which is in our free delivery area, we can only deliver to these other islands by arrangement and at additional cost<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Log FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat Hardwood Do You Provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We generally fill our Giant Nets with a mix of hot, long-burning firewood which can include Birch, Beech, Oak, Sycamore & Alder.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat Sizes Do You Provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We provide firewood logs in a range of sizes depending on the product:<\/p>

8″ and 10″ Options:\u00a0Kiln Dried Hardwood<\/a>\u00a0or\u00a0Kiln Dried Larch<\/a><\/p>

8″, 10″, 12″ and 14″:\u00a0Semi-Seasoned Larch<\/a><\/p>

Our Grab Nets are all cut to around 10″ length<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the best method to store the logs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A log store with good airflow is a great place to store our logs! If you order Kiln-Dried then any garage or shed will be fine.\u00a0 If semi-seasoned, it is imperative you place in an outside store.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to dry semi-seasoned Larch Logs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This is very dependent on the time of year and where the Logs are stored, but 8-12 weeks is the guide.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Larch a Hardwood?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Larch is a softwood, but it is the hardest density of all the softwoods. It is our best selling item & although does burn faster than hardwood, there are great savings to be made by ordering Larch.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI was told only to burn hardwood in my wood burner, why are you selling larch which I understand is a Softwood?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, larch is a softwood, but one of the best. Because it dries so well, it burns with a hotter flame and so prevents the build-up of soot, creosote etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are you doing to minimise your Carbon footprint?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

By using a blend of “Point to Point” and “hub & spoke” pallet delivery companies, we minimise the carbon footprint by the companies involved shipping multiple pallets to their respective central “Hubs” then distributed to regional depots.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Delivery FAQs Do You Guarantee A Delivery Day? The majority of deliveries are made on the requested date however freight deliveries can be complex and delivery 2 days either side of the requested date may be expected, especially to the more remote areas of the country. Therefore our delivery dates are provided as guides and …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1769","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs | Firewood Express Uk - Ready To Burn Firewood<\/title>\n<meta name=\"description\" content=\"Delivery FAQs Do You Guarantee A Delivery Day? 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